Counseling Services

Counseling Services is a free and confidential resource for all currently enrolled AU students. At the Wellness Center, our counselors utilize a short-term, brief therapy model to help students:

• Clarify their goals and desired outcomes
• Identify what’s already working in their lives
• Explore small, manageable steps toward improvement
• Build confidence through recognizing strengths and past successes

We also provide seminars/workshops on a variety of topics related to mental health and well-being.

Counseling Services is staffed by master’s degree-level licensed counselors and interns.

To schedule an initial or follow-up appointment, please follow the link to appointment requests. Walk-in appointments are available Monday through Friday during regular business hours.

To learn more about our services, please visit our Frequently Asked Questions page. 

Scope of Services

The Wellness Center offers short-term solution focused counseling services to currently enrolled, eligible students. All students seeking services begin with an initial assessment. In collaboration with the student, counselors use their clinical judgment to determine which services best align with the student’s needs.

When a student’s concerns fall within the center’s scope of practice, the counselor and student work together to identify counseling goals and pursue them in a focused, time-effective manner.

In cases where a student’s needs exceed the Wellness Center’s scope of practice—such as requiring long-term psychotherapy or specialized care—counselors will provide appropriate community referrals and assist in connecting the student with off-campus providers.

Referral to off-campus providers may be recommended for the following situations (including but not limited to):

• A longstanding or severe mental health condition requiring ongoing or long-term care
• A need for therapy more than once per week
• Concerns requiring consistent or recurring treatment throughout a student’s academic career
• Treatment needs outside the scope of current staff expertise
• Significant psychological distress requiring immediate inpatient or intensive outpatient services
• Incompatibility between the student’s schedule and Counseling Services’ hours of operation
• Court-mandated assessments or treatment beyond the center’s scope
• Students already receiving therapy from another provider
• History of multiple psychiatric hospitalizations

Hours

Monday–Friday, 8 a.m.–5 p.m.

Contact

Location: 
Wellness Center - 1317 Marseillaise Pl.

Mailing Address:
347 S. Gladstone Ave.
Aurora, IL 60506

Phone: 630-844-4932

Voicemail messages and email are not monitored after hours. In most instances, staff will return messages within 24 business hours. If you need assistance after hours, TimelyCare can connect you with a licensed clinician 24/7 and can be accessed via phone, video, or text for free. 

Confidentiality

All aspects of your participation in counseling are confidential and protected by law. Counseling records are not part of your academic transcript and are not shared with other individuals, including AU staff, without your written permission. Counselors, by law, are required to notify others if we believe that you are in danger of harming yourself or others, or if we suspect abuse of a child or dependent adult.

Emergency

If you are in crisis and need immediate assistance, please call 911 or Campus Public Safety at 630-844-5450 (or dial 555 from any campus phone) for on campus assistance.