In addition to on-campuses services at both Student Health Services and Counseling and Psychological Services, students now have 24/7 access to medical and mental telehealth services at no cost.
Whether you’re feeling sick or overwhelmed, you will be able to talk to a licensed provider from your smartphone or any other web-enabled device. Licensed providers are available to diagnose non-emergent conditions, prescribe medications, and offer mental health support via phone or secure video visits.
What services are available?
There are four services available 24/7 to students:
- Medical: on-demand access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more.
- TalkNow: on-demand access to a mental health professional to talk about anything at anytime.
- Scheduled Counseling: scheduled options to speak to a licensed counselor (six times per academic year, per student).
- Health Coaching: Unlimited virtual visits can be scheduled with a nutrition specialist to empower students to live healthier and help prevent chronic diseases.
How can students access TimelyCare?
Students can go to timelycare.com/au to register and access telehealth services. Students can access telehealth services from any web-enabled device- smartphone, tablet, laptop, or desktop. From there, students can register with their school email address, and then they will be able to log in to begin using services. Students can then choose to have a voice or video call.
Who are TimelyCare's providers?
Timely Care's Medical Providers are:
- Recruited based on a passion for student health.
- Verified (NPDB) and civil background check.
- Trained by completing series of modules through our LMS: student health, modern college students, website manner, etc.
- Experienced - providers must complete test visits prior to seeing patients.
- Care approach regularly reviewed through our healthcare quality control meetings.
Timely Care Mental Health Providers are Trained to:
- Assess students' well being.
- Utilize safety planning and manage crisis situations.
- Provide empathetic listening for emotional support.
- Develop a positive plan.
- Refer students to resources for follow-up.
- 39% of our mental health providers are Professionals of Color.
- 84% of our mental health providers are female.
- 39% of our medical providers are Professionals of Color.
- 49% of our medical providers are female.
- Able to accommodate English and Spanish on all services.
Note: "Professionals of Color" is defined as a person who is not white or of European parentage.