Aurora University

TimelyCare

In addition to on-campuses services at both Student Health Services and Counseling and Psychological Services, students now have 24/7 access to medical and mental telehealth services at no cost.

Whether you’re feeling sick or overwhelmed, you will be able to talk to a licensed provider from your smartphone or any other web-enabled device. Licensed providers are available to diagnose non-emergent conditions, prescribe medications, and offer mental health support via phone or secure video visits.

What services are available?

There are four services available 24/7 to students:

  • Medical: on-demand access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more.
  • TalkNow: on-demand access to a mental health professional to talk about anything at anytime.
  • Scheduled Counseling: scheduled options to speak to a licensed counselor (six times per academic year, per student).
  • Health Coaching:  Unlimited virtual visits can be scheduled with a nutrition specialist to empower students to live healthier and help prevent chronic diseases.

How can students access TimelyCare?

Students can go to timelycare.com/au to register and access telehealth services. Students can access telehealth services from any web-enabled device- smartphone, tablet, laptop, or desktop. From there, students can register with their school email address, and then they will be able to log in to begin using services. Students can then choose to have a voice or video call.

Who are TimelyCare's providers?

Timely Care's Medical Providers are:

  • Recruited based on a passion for student health.
  • Verified (NPDB) and civil background check.
  • Trained by completing series of modules through our LMS: student health, modern college students, website manner, etc.
  • Experienced - providers must complete test visits prior to seeing patients.
  • Care approach regularly reviewed through our healthcare quality control meetings.

Timely Care Mental Health Providers are Trained to:

  • Assess students' well being.
  • Utilize safety planning and manage crisis situations.
  • Provide empathetic listening for emotional support.
  • Develop a positive plan.
  • Refer students to resources for follow-up.

Provider Diversity

  • 39% of our mental health providers are Professionals of Color.
  • 84% of our mental health providers are female.
  • 39% of our medical providers are Professionals of Color.
  • 49% of our medical providers are female.
  • Able to accommodate English and Spanish on all services.

Note: "Professionals of Color" is defined as a person who is not white or of European parentage.