Aurora University

Orientation Information

Welcome to Aurora University - Graduate Student Handbook

Frequently Asked Questions

Where can I cash a check/get cash?

  • You can cash checks up to $60 with a student ID card in the Student Accounts Office (Eckhart Hall 103) on the main campus. There is also an ATM on campus in the Dunham Hall Atrium.

How do I get a bookstore voucher?

  • If you have a credit balance on your account, you can call 630-844-5470 or visit the Student Accounts Office (Eckhart Hall 103) to receive a book voucher.

I forgot my password. Where can I get help?

How do I get my grades?

  • You can access your grades and request official transcripts through WebAdvisor.

I did not get a bill. What should I do?

  • Bills are available in the Student Accounts section of WebAdvisor with your user ID and password.

How do I know if the university is closed due to inclement weather or an emergency?

  • If the Aurora University campus is closed and all classes are canceled, a notice will be posted on, and an email and text will be sent to students. You are automatically signed up to receive text alerts. To change the cell phone information on file, log in to your WebAdvisor account and select “Students.” Click “AU Address Change” and enter your cell phone number and provider.

Where can I purchase food or beverages on campus?

  • Alumni Dining Hall (Main Campus, Alumni Hall) — A wide variety of choices in a traditional all-you-can-eat buffet for one price
  • La Carte (Main Campus, Dunham Hall First Floor) - Grab and go sandwiches, snacks, soups, coffee and other beverages
  • Spartan Hideaway (Main Campus, Institute for Collaboration) — Coffee shop and lounge
  • Spartan Spot (Main Campus, Lower Level Stephens Hall) - Made-to-order sandwiches, grill items, pizza, coffee and other beverages
  • The Orchard Center offers light food service.
  • There are vending machines located in all academic buildings.

Is there a photocopier/computer printer on campus for student use?

  • Students can use any of the computer labs on campus. Computer labs with free printing are available in Alumni Hall, Dunham Hall, Phillips Library and at Orchard Center. Photocopiers are available for a small fee in Dunham Hall and Phillips Library. Students will need their AU ID card or login information when using all on-campus printers.

How do I add or drop a class?

  • We recommend consulting your academic advisor or department prior to adding or dropping a class, as there may be further academic and/or financial considerations.

How do I know which book to order for my class? How do I order them?

  • Visit the bookstore’s website to determine which books you’ll need for your courses. You can choose to buy or rent your textbooks.
  • A 50% refund is offered through the third full week or the third class meeting, whichever is longer.
  • NO REFUND is provided following the third full week or the third class meeting.
  • For 5-week, 8-week and 10-week summer courses, a 100% refund of tuition is provided through 20% of any scheduled course with no refund thereafter.
  • This information is not intended to be all-inclusive and is provided for reference only. The complete tuition policy can be found on the Student Accounts webpage and on your tuition and fees agreement.


The Center for Graduate Studies
Orchard Center 
2245 Sequoia Dr., 3rd Floor 
Aurora, IL 60506 
630-947-8955 | Fax: 630-844-6854

Liz Botica
Recruiter for Graduate Education Programs
630-947-8918 |
Caryn Jakielski
Graduate Education Recruiter/Cohort Manager
630-947-8903 |

Luke Kerber
Director of Graduate Recruitment
630-947-8904 |

Emily Morales
Associate Vice President for Enrollment
630-844-7836 |
Kidada Robinson
Adult and Graduate Advising Manager
630-947-8907 |
Nancy Walsh
Enrollment Coordinator
630-947-8901 |

General Information: 630-892-6431

Academic Support Center630-844-5520

AU Bookstore630-844-5524

Campus Public Safety (non-emergency): 630-844-6140

Dial 911 in an emergency

Career Services630-844-5403

Disability Resources Office630-844-4225

Dunham School of Business and Public Policy630-844-5410

Financial Aid630-844-6190

Information Technology Services630-844-5790

Phillips Library630-844-5437

Registrar's Office630-844-5462

School of Education and Human Performance630-844-5632

School of Social Work: 630-844-5419

Student Accounts630-844-5470


Wellness Center630-844-5434


Main Campus, Eckhart Hall 103 
Email: | Phone: 630-844-5462 | Fax: 630-844-5463 
Hours: Monday-Friday 8 a.m.-5 p.m. 
Visit the Registrar's Office for:

  • Adding/dropping classes (consult your advisor)
  • Registration (after meeting with your advisor)
  • Enrollment verification
  • Graduation information
  • Transcripts:
    • Transcripts can be sent to the Registrar's Office or via WebAdvisor. Transcript request forms are available online.
    • Transcript requests may be mailed or faxed to the Registrar's Office.
    • Transcripts will be released for the past.

If you are a waitlist for a class, please check your email. An email will be sent to you in the course becomes available. You will need to login to WebAdvisor to complete the registration process. Failure to do so in the allotted time period will result in your removal from the waitlist.

Student Accounts

Main Campus, Eckhart Hall 103 
Email: | Phone: 630-844-5470 | Fax: 630-844-3831 
Fall and spring semester: Monday-Friday 8 a.m.-5 p.m. 
One week prior to and first week of fall and spring semester: Monday–Thursday 8 a.m.–6:30 p.m., Friday 8 a.m.–5 p.m.
Summer semester: Monday-Friday 8 a.m.-4:30 p.m. 
All tuition and fees are due to Aurora University by the due date unless fully covered under an approved payment plan option. Students can pay by check, money order, cash, check, credit card (Visa, MasterCard or Discover), by mail, in person, by phone or online through WebAdvisor.

Approved payment plans:

  • An interest-free monthly payment plan is available through the Online Student Accounts Center. This is accessed through WebAdvisor. Students may enroll in a five-month payment plan that will cover their balance for the fall or spring semester; the payment plan for the summer semester is a three-month plan. There is an enrollment fee to participate in this program.
  • Deferred payment is available for students who receive tuition reimbursement from their employer. Students are required to submit a completed Deferred Payment Plan Application, including the signature of their employer. The cost of participating in this plan is $10 per semester hour. The deferred plan fee is non-refundable and non-transferable. Tuition and fees must be paid in full within 45 days of the end date of the semester. The deferred payment application is available online here.

When fully complete, financial aid can be considered a payment against the account balance due. Delaying the completion of financial aid by late filing of the FAFSA or delays in turning in any requested verification or application documents is considered a late payment and may result in late fees, service charges and restrictions.
Once registered, students are responsible for all charges until written cancellation is received in the Registrar's Office. Non-attendance does not constitute withdrawal from a course. 
Tuition refunds for full-semester and half-term courses are provided according to the following schedule:

  • 100% refund through the first full week or the first class meeting, whichever is longer
  • 90% refund through the second full week or the second class meeting, whichever is longer
  • 50% refund through the third full week or the third class meeting, whichever is longer

Financial Aid

Main Campus, Eckhart Hall 205 
Email: | Phone: 630-844-6190 | Fax: 630-844-6191 
Hours: Monday-Thursday 8 a.m.-6 p.m., Friday 8 a.m.-5 p.m. 
Orchard Center, Room 318 
Hours: Monday-Thursday 8 a.m.- 6 p.m., Friday 8 a.m.-5 p.m.

Summer hours: Monday-Thursday 8:30 a.m.-5:30 p.m., Friday 8:30 a.m.-4:30 p.m.

Steps for financial aid 

  • Apply for admission to Aurora University. Students-at-large will not receive financial aid award packages.
  • Complete your FAFSA (Free Application for Federal Student Aid) at
    • Aurora University's school code is 001634.
    • You will need your prior year's tax return to complete the FAFSA.
    • We strongly recommend using the IRS Data Retrieval Tool while completing your FAFSA online.
  • After you are admitted to the university, you will receive a Financial Aid Award Package outlining your eligibility for grants, scholarships and student loans.
  • Students must be enrolled at least part time to be eligible for financial assistance.

Semester hours

  • Undergraduate (per semester)
    • Part time = 6-8 hours
    • Three-quarter time = 9-11 hours
    • Full time = 12+ hours
  • Graduate (per semester)
    • Part time = 3-4 hours
    • Three-quarter time = 5 hours
    • Full time = 6+ hours

Important note
Students taking classes in only one 8-week module per semester (e.g., only Fall I or only Fall II), may be eligible for financial assistance, as long as they are enrolled in enough time to be part-time status.

Veterans' benefits 
If you are eligible for veterans' benefits, please contact the Office of Financial Aid. AU is a Yellow Ribbon participating school.


You will receive a letter from the ITS department via email and USPS that contains your AU User ID and password. This is the same information used to log in to your email and Moodle.

Use WebAdvisor to:

  • Search and register for classes:
    • You can search for courses by subject, day and/or time.
    • You can see the professor, location and availablie openings for a course.
  • Change your address
  • Access Financial Aid award letter and documents
  • View student account and make a payment
  • View class schedule and grades
  • Request a transcript
  • Register for text alerts for emergency notifications and weather closings
  • Complete your FERPA Authorization Form (see FERPA Section of this guide for more information)


Aurora University is committed to informing and educating its students, faculty and staff in the prevention of identity theft. To promote this program and in accordance with the Family Education Rights and Privacy Act (FERPA), which requires that colleges and universities protect the privacy of student records and student identity, it is Aurora University’s policy to NOT release certain information to anyone other than the student unless the student has given us express written permission to do so. This limitation includes parents and spouses. FERPA Authorization forms can be completed through WebAdvisor.


AU policy requires all faculty, staff and students to monitor their official AU email accounts.

You will receive a letter from the ITS department via email and USPS that contains your AU user ID and password. This is the same information used by WebAdvisor and Moodle.

All your communication from your advisor, your professors, Student Accounts, Financial Aid and the Registrar's Office will go to your AU email account.

Zimbra is available at

The [Students] mailing list is a voluntary listserv. You can be removed from the list by sending an email to the address


Campus courses:
Online courses:
Moodle is AU's online course management system. It's important that you check out Moodle for each of your courses – many professors will post the course syllabus and assignments on Moodle. 
Use your user ID and password to log in to Moodle. This is the same information used to log in to your email and WebAdvisor.

  • To enroll in your courses in Moodle, you will need your course schedule.
  • You will be automatically enrolled in your courses based on reschedule in WebAdvisor.
  • Note: If you have never logged in to Moodle, you will need to do so before you are included in the process that runs every couple
    of minutes.
  • If you are enrolled in an online course, you will have access to the Moodle course section on the Friday prior to the start of the course.

Home page are special content objects called blocks:

  • Participants - A list of students in your class.
  • Activities - Links to features of this course, including assignments, forums and quizzes.
  • Administration - View your grade, change your password, and modify your personal profile.
  • My shopping - Provides quick links to other areas of the Moodle site.
  • Latest news - Recent postings to the forums are listed here.
  • Recent activity - Shows recent changes made by the instructor since your last login.

Please note: Enrolling or unenrolling in a course in Moodle is not the same as adding or dropping a course. If you need to officially drop a course from your schedule, you can do so through WebAdvisor, by contacting your advisor or through the Registrar’s Office. Similarly, if you wish to have a course removed from your Moodle, you will need to contact the instructor to remove you.


Aurora University’s Code of Academic Integrity prohibits the following dishonest and unethical behaviors: cheating, fabrication, plagiarism, obtaining unfair advantage, unauthorized access to computerized records or systems, and facilitating academic dishonesty regardless of intent. The definition of each of these terms and the full text of the code is available on Aurora University website. The university expects students to do their own academic work. In addition, it expects active participation and equitable contributions of students involved in group assignments. Cheating will result in automatic failure. You are not to represent someone else’s work as your own in homework or any other class assignments. You will not receive credit for any plagiarized assignment nor will you be allowed to make it up.

Campus Public Safety

Main Campus, 1408 Southlawn Pl. | 630-844-6140 (non-emergency)
Orchard Center | 630-947-8940
Spartan Patrol safety escorts are available on the main campus 24 hours a day, 7 days a week by calling ext. 6140 from any on-campus phone or 630-844-6140 from any landline or cellular phone.
Student IDs are available through the Campus Public Safety office.


  • Parking is free on the main campus and at Orchard Center, but a parking permit is required. 
  • Please bring your picture ID, documentation of your AU student ID number (printed schedule or tuition bill) and your vehicle’s information (make, model, plate number) to Campus Public Safety to obtain a parking permit.

Students are encouraged to be aware of what Aurora University has done to create a safe learning environment. All classrooms and labs have a deadbolt lock. The university has also installed location maps in each room on campus. These maps include the floor plan of the floor on which the room is located; the name and address of the building; emergency exits for the building; and safety zones in the case of severe weather. As the university puts in place other safety procedures or plans, the campus community will be notified. Please remember that it is important for everyone to report suspicious or threatening objects, people or conditions to Campus Public Safety. In emergency situations, call 630-844-5450 or 911 or ext. 555 (on the main campus); in non-emergency situations, call 630-844-6140 or ext. 6140 (on the main campus).

Sexual Misconduct Resources

Aurora University is committed to providing a learning, working and living environment that promotes personal integrity, civility and mutual respect. Sexual misconduct, including sex discrimination, sexual harassment, dating/domestic violence, stalking sexual assault, and sexual violence, is a serious offense that has major consequences for the victim, the respondent and the campus community. Aurora University is committed to addressing sexual misconduct and does not tolerate any sexual misconduct. It has designated the following individuals to enforce the sexual misconduct policy and to educate our students regarding reporting and prevention:

Title IX Coordinator 
Shaun Neitzel 
Dean of Student Life 
630-844-6516 |

Title Assistant IX Coordinators
Ann Almasi 
Assistant Dean of Student Life 
630-844-4578 | 
Amy Gray 
Associate Vice President for Student Life 
630-844-5467 | 
Nicole Pieart 
Associate Athletic Director for Student Well-being 
630-844-6174 | 
Mary Weis 
Vice President for Human Resources 
630-844-3866 |

Wellness Center

Main Campus, 1400 Southlawn Pl. 
Email: | Phone: 630-844-5434 | Fax: 630-844-5611 
Immunization records
The State of the Illinois College/University Immunization Law (77 ILL, ADM CODE 694) provides proof of immunity to measles, mumps, rubella and tetanus/diphtheria:

  • All undergraduate and graduate students enrolled in more than four semester hours per 16-week semester and whose class sessions meet on the Aurora University main campus or at the Orchard Center.
  • Students enrolled in the 8-week modular format and are enrolled in more than four credit hours per 8-week module and whose class sessions meet on the Aurora University main campus or the Orchard Center.
  • All international students (please contact the Wellness Center for additional requirements).

Acceptable forms of documentation

  • Have your healthcare provider complete and sign the immunization record available online at
  • Immunization records from a prior educational institution (high school, college/university). Records must have school’s letterhead clearly visible to be considered admissible.
  • Military records documenting the month, day and year for the required immunizations.
  • If you have had an antibody titer drawn (blood test), a copy of the actual antibody titer report indicating acceptable antibody levels must be submitted to the Wellness Center.

All immunization records must be accompanied by a qualified healthcare provider's signature (MD or equivalent) to be considered eligible. All immunization records must be in English and information must be clearly identifiable.

Immunization hold policy 
Failure to provide the Wellness Center with required health/immunization records before the first day of class for all graduate and adult completion students will result in placement of an immunization hold on your student account. Students will not be allowed to register for subsequent semesters until required records have been received.

Confidential resources are also provided by the following office: 
Cheryl Block | Wellness Center 
630-844-5434 | 
1400 Southlawn Place (west entrance)

Aurora University Bookstore

Main Campus, Dunham Hall First Floor 
Business Hours 
Fall and spring semester: Monday-Thursday 9:30 a.m.-6:30 p.m., Friday 9:30 a.m.-3:30 p.m. 
First week of fall and spring semester: Monday-Thursday 8:30 a.m.-7 p.m., Friday 8:30 am-5 p.m. 
Summer semester: Monday-Thursday 9:30 a.m.-4:30 p.m., Friday 9:30 a.m.-3:30 p.m. 
Saturdays and first week of summer semester: Please call for hours. 
Visit the bookstore to purchase:

  • AU Clothing
  • General Merchandise
  • Textbooks

You can use the bookstore's website to find and buy the required books for your classes. You can also rent your textbooks. Textbooks will be shipped to you directly.

Please contact the bookstore for their return policy.

Charles B. Phillips Library

Main Campus, 315 S. Gladstone Ave. 
Email: | Phone: 630-844-5437 | Fax: 630-844-3848 
Business Hours 
Monday-Thursday. 8 a.m.-1 a.m. 
Friday. 8 a.m.-5 p.m. 
Saturday. 9 a.m.-5 p.m. 
Sunday. 1 p.m.-1 a.m. 
Times are subject to change. Please call for hours during holidays and university breaks. 
From the library's webpage, students have access to online databases and thousands of scholarly articles. You can renew your library materials, as well as find books through other colleges and universities. 
If you have questions about library services or research, the library also offers a live chat option on their home page. Click on the chat icon to speak with a librarian.

Academic Support Center

Main Campus, Phillips Library 211 
Phone: 630-844-5520 | Fax: 630-844-3688 


Fall and spring semesters: Monday-Friday 8 a.m.-5 p.m. 
Times are subject to change. Please call for hours during holidays and university breaks.

The Academic Support Center offers students a variety of instructional approaches to foster their academic growth and help them become successful, lifelong learners.
Weekly recitations, peer-led study sessions, one-on-one appointments and drop-in programs are designed to help students achieve academic success.
Writing specialists are available to consult with registered AU students at all levels and locations. Through one-on-one, in-person or online appointments, staff members are available to guide students through the entire writing process (brainstorming, research, drafting, editing, proofreading, revision and documentation.)

Disability Resources Office

Main Campus, Phillips Library 211 
Phone: 630-844-4225 | Fax: 630-844-3688 


Fall and spring semesters: Monday-Friday 8 a.m.-5 p.m. 
Times are subject to change. Please call for hours during holidays and university breaks.

The Disability Resource Office (DRO) provides academic adjustments and auxiliary aids for qualifying students consistent with Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA) as amended.