Coronavirus (COVID-19) - 30 March 2020
30 March 2020
COVID-19 Advisory 15.0
A message from Sharon Maxwell, Vice President for Finance:
Like our students and families, all of us at Aurora University are confronting unprecedented uncertainty due to the COVID-19 pandemic. Our first priority was, and continues to be, the safety of the AU community. Next we focused on moving the curriculum to remote delivery. In recent days, we’ve shared information about academic support and residence life. Soon we will announce plans relating to this year’s commencement ceremonies.
Here we are communicating about financial matters. Please note that this is the first message in what likely will be a series of updates on this important subject. We know you have many questions and we want to answer them as quickly as solutions become available.
First, we are committed to completion of the 2020 spring semester. Accordingly, we are not considering tuition refunds. Rather, we want our students to continue to progress toward graduation.
Second, we will, however, make prorated room and board refunds. More information on how these dollars will be returned is forthcoming.
Next, we know that some families may be struggling to make tuition payments. We will work with you to arrange individualized plans and we will suspend all late fees, registration holds, and collection activities immediately. If you have any questions or need help canceling auto-pay options, please contact Student Accounts at email@example.com or 630-844-5470 for individual assistance.
Fourth, the university will resume payment of federal work study wages for those with remaining eligibility. Even if you are unable to work any additional hours, you will be compensated until all of these federal funds are exhausted. Paychecks will be direct deposited or mailed to your address of record. We strongly encourage eligible students to ensure their mailing address is correct in WebAdvisor and to sign up for payroll direct deposit by contacting firstname.lastname@example.org or 630-844-5487. Questions are most welcome as well. (Don’t forget that work study is different from on-campus employment.)
Fifth, the university is working with the various textbook wholesalers to determine how and when book buyback and rental return will occur. Please continue to read future updates for more information.
Finally, the Financial Aid office is currently processing award letters for summer and the 2020-2021 academic year. Please continue to check WebAdvisor to see the list of items you may still need to provide. The sooner your materials are complete; the sooner your award letter is finalized. The staff is available to answer your questions at email@example.com or 630-844-6190.
I know that you and your family will continue to have questions on the important subject of finances and look forward to helping you resolve these as we move together through the COVID-19 emergency. It will take time for all financial details to be resolved. In the meantime, focus on your studies and trust we are addressing these issues as quickly as possible. If you have other questions not included above or need assistance with an individual issue, please feel free to contact me at firstname.lastname@example.org or 630-844-5630.