Aurora University

When I call 9-1-1…

The 9-1-1 dispatchers are trained to always confirm your location. Be aware that if you are calling from a cell phone or a land line sometimes your location will not show up in Enhanced 911. Be sure to tell the dispatcher exactly where you are, including if you are in a house, dorm room, vehicle, etc. Please advise the dispatcher of the telephone number you are calling from so that they may call you back should you become disconnected or if more information is needed later. Be sure to tell the dispatcher the exact nature of the problem. Do not hang up until the dispatcher tells you it is okay or when help has arrived. Many times further information can be learned to help the police, or you may be able to help a sick or injured person with instructions from the dispatcher until the ambulance arrives.

9 1 1 Do’s and Don’t

Do call 911 from a safe place if possible

Do stay calm while speaking slowly & clearly

Do answer all of the questions you are asked

Do follow exactly as the dispatcher says

Do not hang up until you are told to do so

Don't call 911 to ask about road conditions

Don't call 911 to ask about school closings

Don't call 911 to ask about road conditions

Don't call 911 to ask when power will be resorted, contact the utility company or maintenance

Don't hang up if you call 911 by mistake. Remain on the line & explain to the dispatcher what happened

Dial 9-1-1 only for an emergency

An emergency is any serious medical problem, any type of fire, or any life-threatening situation. Aurora University Campus Public Safety urges students, faculty and staff to use 9-1-1 to report crimes in progress, whether or not a life is threatened.

Do not dial 9-1-1 for a non-emergency. Instead, if it is on campus, call Aurora University Campus Public Safety at 630-844-6140 or ext 6140 from any phone on campus you can also dial the Aurora Police Department non-emergency telephone number (630-859-1700).

Your 9-1-1 call will automatically be routed to a police, fire or EMS agency that handles the area where the telephone is located. All 911 phone calls made from Aurora University will be handled by the Aurora Police Department. After receiving a 911 call from Aurora University, Aurora Police Department will call Aurora University Campus Public Safety and notify them of the situation.

Let the call-taker ask you questions

Call-takers have been trained to ask questions that will help prioritize the incident, locate it and speed an appropriate response. If you are not in a position to give full answers to the call-taker (the suspect is nearby), stay on the phone and the dispatcher will ask you questions that can be answered "yes" or "no."

Try to give as detailed of a location as possible

Be prepared to describe the persons involved in any incident

This includes their race, sex, age, height and weight, color of hair, scars, tattoos, description of clothing, and presence of a hat, glasses or facial hair.

Be prepared to describe any vehicles involved in the incident

This includes the license plate number, color, year, make, model and type of vehicle (sedan, pick-up, sport utility, van, tanker truck, flatbed, etc.). If the vehicle is parked the dispatcher will need to know the direction it's facing. If the vehicle is moving or has left, the dispatcher will need to know the last direction.

Listen to the dispatcher's instructions for assistance if YOU are in danger

The dispatcher may tell you to leave the building, secure yourself in a room or take other action to protect yourself.

If you have certified training, apply first aid to any patients who need it.Give the victim reassurance that help is on the way. Gather any medications the patient is taking and those that the medical crew may need to take with the patient.