Front Desk Clerk (Williams Bay, WI)

Aurora University is an independent, comprehensive institution founded in 1893 offering bachelor's, master's, and doctoral degrees. Our two campuses are located in Aurora, Illinois and on the shores of Geneva Lake in Wisconsin. Additionally, we have an Educational Center in Woodstock, Illinois. We seek people passionately involved in the educational process who will help us realize our vision.

Position Purpose: The Front Desk Clerk supports learning as a member of the Conference Center team at George Williams College of Aurora University in Williams Bay, WI. Maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. This individual is required to demonstrate good phone etiquette and computer skills; accurately handle cash and charges; present a friendly, outgoing, energetic and guest service oriented demeanor. This is a part-time position, 8-24 hours per week based on seasonal levels of business.

Core Competencies:

  1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
  2. Upholds the Mission Statement: Aurora University an inclusive community dedicated to the transformative power of learning.
  3. Handle confidential information with tact and discretion.
  4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

Essential Job Functions:

  1. Maintains and promotes hospitality at all times; welcomes and serves guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
  2. Makes independent judgments relating customer service.
  3. Assists team with conferencing billing and reservations. Handles cash and charges.
  4. Handles incoming and interoffice phones utilizing good telephone etiquette.
  5. Assists other to improve and streamline conferencing procedures and processes for the benefit of George Williams College and our students and guests.
  6. Assists with set up and tear down of audio-visual equipment for conference center groups.
  7. Maintains storage, identifies and reports equipment in need of repair and adjusts inventory of audio-visual equipment monthly.
  8. Assists with the implementation of the Campus Emergency Response Plan.

Essential Job Requirements:

Education:

  • High School Diploma

Experience:

  • Previous experience in the hospitality industry is a plus

Skills:

  • Proficiency with Windows, Microsoft Outlook, Word and Excel
  • Effective communication skills, both oral and written
  • Sound judgment and discretionary skills
  • Excellent interpersonal skills and ability to interact with different types of personalities. Good phone etiquette
  • Able to use and learn computer programs relevant to conferencing operations including Resort Data Program
  • Ability to work with little supervision
  • Must possess a customer service attitude and be outgoing while balancing the best interest of George Williams College
  • Accurately handles cash and charges.

Special Requirements:

  • Able to work a flexible schedule to include evenings and weekends

Physical Requirements:

  • Ability to move about campus on hilly terrain and in inclement weather.

Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission. Please send resume with cover letter and contact information for three references including name, telephone and email address.

Apply to:

Aurora University
Human Resources
347 South Gladstone Ave
Aurora, IL 60506
630-844-5650 - fax
jobs@aurora.edu - email

Aurora University is an Equal Opportunity Employer.