Frequently Asked Questions

  1. May I cash a check in the Student Accounts Office?
  2. What is a bookstore voucher and how do I get one?
  3. If I register for a class and do not attend, am I still responsible for the tuition?
  4. If I drop a class after the refund period, am I entitled to any refund?
  5. When is my payment for tuition and fees due?
  6. What if my loan funds have not come in before the due date?
  7. Why am I getting service charges or late fees on my account?
  8. I was told my registration is on “Student Accounts Hold." What does that mean?
  9. Can you discuss my statement with my parents?
  10. What forms of payment do you accept?
  11. I paid with a credit card and then received Financial Aid. Now that I have a credit balance, how will I be refunded?
  12. When are refund checks available?
  13. Can I pay my bill online?
  14. I believe there is an error on my statement. What do I do?
  15. What is the Deferred Payment Plan?
  16. I have employer-paid tuition benefits. Will you bill my employer directly?
  17. I have Upward Mobility benefits. Why am I still getting a bill?
  18. Is there a monthly payment plan?
  19. When will I my statement be available?
  20. Does AU generate monthly statements?
  21. Why doesn’t my resident deposit show on my account?
  22. Is my tuition deposit refundable?
  23. What happens if I cannot pay my tuition bill?
  24. I am being charged for student accident insurance, but I already have insurance. How do I get this charge removed?
  25. Is there a billing tutorial?

E-Bill / E-Pay FAQ

  1. What are e-Bills?
  2. What if I need a paper statement?
  3. What if a home computer is not accessible, can I continue to receive paper statements?
  4. As a student, how do I obtain access to the Online Student Accounts Center?
  5. As a parent, how do I obtain access to the Online Student Accounts Center?
  6. How can I add an authorized user to my account?
  7. Why won't you give me information regarding my child's account? I pay the bill.
  8. I made a payment online. When will this be reflected on my account?
  9. How can I schedule a payment for a future date?
  10. How long will my statement be available online?
  11. How does the Monthly Payment Plan work?

Do you need more assistance? Click here to access our Online Student Accounts Center Tutorial or contact the Student Accounts Office at 630-844-5470.

1) May I cash a check in the Student Accounts Office?

Yes. You may cash checks up to $60 with a current student ID card. AU paychecks may be cashed up to $80 with a current student ID card. Students from whom we have received returned checks (NSF) will be charged a $30 returned check fee and have their check cashing privileges revoked. There is also an ATM machine on campus in the Dunham Hall Atrium for your convenience. This is associated with Old Second National Bank.

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2) What is a bookstore voucher and how do I get one?

A bookstore voucher is a way of using account credit for the purchase of your books and is available to any student who has a credit balance on his/her student account (normally as a result of their Financial Aid) and has completed his/her “Student Authorization Agreement” to indicate that his/her Financial Aid funds may be used for other charges. If a student has checked this question “No” or does not have a credit balance (in excess of tuition and fees) he/she is not eligible for a bookstore voucher. Vouchers are processed in the Student Accounts Office and may only be used in the AU Bookstore. Your student account will be charged back for the actual charges you incurred in the bookstore. Your account is not charged for the amount of the voucher (unless this is the amount you actually charged). Bookstore vouchers must be used prior to the first refund period of the semester for which it is given. To obtain a bookstore voucher, either call or come in to the Student Accounts Office.

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3) If I register for a class and do not attend it, am I still responsible for the tuition?

Yes. Upon registration for your class you would have signed a Payment Agreement Form. This form outlines the refund policy of Aurora University and clearly states that you understand that you are responsible for the charges. A course must be dropped BY THE STUDENT WITH THE REGISTRAR'S OFFICE prior to the 100% refund period as stated on this form in order not to be responsible for any of the tuition charges. AU does not ‘automatically’ drop students who have not attended class, nor will we ‘automatically’ drop students who have not yet paid their tuition. Students who drop courses during the 90% and 50% tuition refund periods will receive a refund of the tuition charged of either 90% or 50%. If a student drops a course after the 50% refund period has closed, no refund of tuition is given. Students contemplating dropping courses or withdrawing from the semester are strongly encouraged to consult with their financial aid counselor prior to taking any action to be sure their financial status will not be negatively impacted.

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4) If I drop a class after the refund period, am I entitled to any refund?

If you drop a class after the close of the refund period, you are not entitled to any refund. The refund policy is clearly stated on the Payment AgreementForm, which by your signature you agreed to abide by and received a copy. Tuition refund deadline dates are also listed in the Important Dates section of this site. Students who have special circumstances that necessitated the withdrawal from one or more courses may appeal their tuition charges by completing the Tuition Refund Appeal Form and submit this along with the supporting documentation to the Director of Student Accounts. This appeal will be reviewed by a committee and the decision will be communicated to the student.

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5) When is my payment for tuition and fees due?

Payment for tuition and fees (including Room and Board fees) is due one week prior to the first day of the term. Please refer to the Tuition Payment Policy and the Important Dates sections of this site for more information.

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6) What if my loan funds have not come in before the due date?

If you have completed ALL the necessary paperwork in the Financial Aid office for the processing of the Stafford loan funds for which you are eligible prior to the deadline date(July 1 for the Fall Semester), your loan funds will be taken into account against your balance due even though we have not physically received the funds. Only pre-approved Parent PLUS loans and student alternative loans will be taken into account against your balance due prior to the receipt of these funds by the University. If the Parent PLUS loan and/or student alternative loans have not been pre-approved, the funds will not be considered as payment against the balance due until the funds have actually been received by the University. For questions regarding the pre-approval process, please consult with your financial aid advisor.

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7) Why am I getting service charges on my account?

Service charges of 18% per annum are assessed to all past due balances on a monthly basis. You will receive service charges if 1) you have not yet paid your bill; 2) you have not completed your Financial Aid process; or 3) your Financial Aid does not adequately cover your entire balance due and you have not yet paid the remaining balance.

If your account balance is $300 or more after the close of the 100% tuition refund period (end of the first week of the term), you will be assessed a $200 late fee. If your account remains in arrears $300 or more at the end of the withdrawal period (approximately the 10th week of the 16-week semester; exact date to be announced by the Registrar), you will be assessed an additional $300 late fee. Dates for these late fee assessments are posted on the Important Dates section of this site.

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8) I was told my registration is on “Student Accounts Hold." What does that mean?

A Student Accounts Hold is placed on any account with a past due balance. This hold prevents the release of grades, transcripts, and diplomas. In addition, students are not eligible to register for any future courses when their account is in arrears. Once your account is fully paid, the hold will be removed. If it was necessary to previously assign your account to a collection agency, your account will have a permanent restriction or hold placed on it. This hold will require that you make full payment prior to the completion of any future registration.

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9) Can you discuss my account with my parents?

Aurora University is committed to informing and educating its students, faculty and staff in the prevention of identity theft. To promote this program, and in accordance with the Family Education Rights and Privacy Act (FERPA) which requires that colleges and universities protect the privacy of student records and student identity, it is Aurora University's policy to NOT release certain information to anyone other than the student unless the student has given us express written permission to do so. This limitation includes PARENTS and SPOUSES.

To submit a completed FERPA authorization form, the student must log on to their account on WebAdvisor and click on "FERPA Release Information."

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10) What forms of payment do you accept?

You may pay your balance with a personal check, traveler's checks, cashier's check, money order, cash, ACH, Visa, MasterCard, or Discover. If we have received returned checks (NSF) on the account, personal checks will no longer be accepted as a form of payment. If a check is written to clear a past due balance in order to clear a registration hold, and if that check is returned NSF, your registration will be immediately cancelled.

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11) I paid with a credit card and then received Financial Aid. Now that I have a credit balance, how will I be refunded?

We will always refund the credit card up to the amount of the payment first. If there is still a remaining credit balance on the account, we will refund that portion to the student in the form of a check once loan funds, if applicable, have been received. If the student has indicated on his/her Authorization Agreement that any credit balance should remain on his/her account, we will not process any refund, unless requested to do so, until the end of the academic year. If the account also has payment via Parent PLUS loan, the parent in whose name the loan was taken may also be eligible for a full or partial refund.

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12) When are refunds checks available?

Refunds are processed every week throughout the year. Checks are always available on the Friday (unless Friday is a holiday) following the receipt of the loan/aid funds. Checks will be mailed unless students specifically request to pick up their check that particular week. Requests to pick up checks are for that week’s refunds only and are available after 2 p.m. Refunds are processed AFTER loan funds have actually been received from the lender. They will be available within 14 days of receiving the funds per Department of Education regulations. Students will receive an email notification of receipt of funds which will indicate the refund availability date. Students can request to have their refunds directly deposited into their checking or savings account through their Online Student Account.

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13) Can I pay my bill online?

Yes - in fact we encourage you to pay your student account bill online. To access this service, simply select WebAdvisor from the AU home page and click on "Make a Payment/View E-bill." Another browser window will open and you will be prompted to login. This is the Online Student Accounts Center. Students will login with their AU WebAdvisor/student email user name and password. You may also authorize others, such as parents, to have access to your account and to pay your bills. Student Accounts staff will not be able to set up authorized users for you. Only students may grant others access to their account information. You may also make your payment in person, mail it in, or pay with a credit card over the telephone (630-844-5470).

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14) I believe there is an error on my statement. What do I do?

If you believe there is a billing error, please contact the Student Accounts Office immediately at 630-844-5470 or email student.accts@aurora.edu. You have 30 days in which to report a billing error.

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15) What is the Deferred Payment Plan?

The Deferred Payment Plan is a payment option available to students who receive tuition paid benefits from their employer. For a fee of $10 per credit hour, students may defer the payment of their tuition for 45 days beyond the last day of the term. Students are required to submit a Deferred Payment Application Form, which must be completed and signed by their employer. Within the 45-day time period, payment must be either received from the student’s employer or from the student. Students who do not adhere to the payment agreement by paying their accounts within the 45-day time period will become ineligible for future participation in the Deferred Payment Plan. Completed Deferred Payment Plan Application Forms along with the required fee must be submitted to the Student Accounts Office prior to the close of the 100% tuition refund period in order to avoid late fees or service charges. Only courses listed on the Deferred Payment Plan Application will be considered for deferment. The deferred application fee is non-refundable and non-transferable.

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16) I have employer-paid tuition benefits. Will you bill my employer directly?

We will gladly bill your employer directly as long as you have turned into us your authorized billing voucher from your employer. Normally these vouchers list the specific course(s) for which your employer is willing to pay. Tuition vouchers must be received in the Student Accounts Office within the first week of the term or the student’s account will be subject to late fees and service charges. Aurora University reserves the right to refuse tuition vouchers from employers who have a past history of non-payment or delayed payment. In addition, employers must authorize payment regardless of the grade received by the student.

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17) I have Upward Mobility benefits. Why am I still getting a bill?

If you anticipate that you will be receiving Upward Mobility benefits, please contact Nicole Schrader, Fiscal Services Clerk, at 630-844-5456, prior to the beginning of the term. Upward Mobility benefits will be applied to your account after the beginning of the term as your enrollment must be verified. Upward Mobility benefits can only be applied if the vouchers from the granting agency have been turned in to the Student Accounts Office. All forms and questions should be directed to Nicole Schrader, Fiscal Services Clerk, at 630-844-5456 or email: nschrade@aurora.edu. Accounts are considered in arrears and are subject to late fees and service charges unless the tuition voucher has been received within the first two weeks of the term. Students should follow up with the appropriate granting agency if they have not received their tuition vouchers. The granting agencies will SEND THE TUITION VOUCHER TO THE STUDENT, NOT TO THE SCHOOL. It is the student’s responsibility to submit the forms to the Student Accounts Office for payment. Please keep in mind that not all charges are paid by the granting agency and the non-covered charges, therefore, will be the responsibility of the student.

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18) Is there a monthly payment plan?

Yes. Aurora University offers a monthly payment option for any qualifying student. The payment plan allows students to pay their out-of-pocket tuition expenses in five equal installments per semester. Aurora University will not charge participating students late fees or service charges as long as 1) your payments are on time, 2) your payments cover the amount due for that month's installment, and 3) your payment plan is established prior to the semester due date. The enrollment fee is $30 per semester. Students using this option are required to have their tuition paid in full before the end of each term in order to be registered for the following term. Students may enroll in the monthly payment plan through the Online Student Accounts Center. In order to remain active in the monthly payment plan, students must make their payments by the first day of each month. Summer term and May Term courses are not covered under the monthly payment plan. Specific questions should be directed to Cathy Comeford in the Student Accounts Office at comeford@aurora.edu. For more information, please request a monthly payment plan brochure from either the Student Accounts Office or the Financial Aid Office.

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19) When will my statement be available?

Statements are generated in mid-July for the upcoming Fall Semester. Statements for other terms are posted approximately 30 days prior to the beginning of that term. ALL STATEMENTS WILL BE PRESENTED ONLINE IN AN E-BILL FORMAT THROUGH THE ONLINE STUDENT ACCOUNTS CENTER. Students and authorized users will be able to access this information through WebAdvisor on a 24/7 basis.

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20) Does AU generate monthly statements?

Yes, statements are generated at the end of each month. Students who need a paper statement for any reason may request one at any time. Statements will no longer be mailed to students except on an individual request basis.

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21) Why doesn't my resident deposit show on my account statement?

A resident deposit is a security deposit held by the university until such time that you are no longer a resident student. Upon your decision to leave campus residency, or upon your graduation, your resident deposit will first be applied to any outstanding balance on your account, and then any eligible remaining amount will be refunded to you as determined by the Residence Life Office.

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22) Is my tuition deposit refundable?

Tuition deposits are applied to your tuition balance. If you are an incoming student for the Fall Semester, your tuition deposit is refundable if you cancel your application prior to May 1 of that year. Tuition deposits (and any other deposits made) will be forfeited if a student cancels after May 1. Tuition deposits made by at-large students are non-refundable.

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23) What happens if I cannot pay my tuition bill?

If you are having difficulty paying your student account bill, please contact Student Accounts immediately. We will try to work with you to resolve your obligation. If you do not contact our office, we will have to assign your account to a licensed collection agency. This would obviously have a detrimental effect on your future credit history. We would prefer to work with you directly in meeting your obligation. DO NOT SIMPLY IGNORE YOUR STATEMENTS AND PAYMENT REQUESTS. Our office will work with you to determine a reasonable repayment agreement based on your individual situation. You will not, however, be able to receive transcripts, grades, or to register for future terms until your account balance has been fully paid.

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24) I am being charged for student accident/sickness insurance, but I already have insurance. How do I get this charge removed?

All resident students and all full-time undergraduate students are required to carry Student Accident/Sickness Insurance. If you have comparable health insurance with another insurance carrier (for example, through your parents’ employers), you may waive the student insurance by completing an online waiver at www.gallagherkoster.com/aurora. This must be completed no later than the end of the first week of the term. Waivers are in effect for one academic year only. Online waivers completed after the deadline date for Fall Term, will go into effect for the Spring/Summer Term. This process must be completed at the beginning of each academic year in order to be exempt from purchasing accident insurance through the university. If the online waiver is not completed by the deadline date, you will be required to pay for the insurance for that term. Please see the Important Dates section of this site for specific dates.

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25) Is there a billing tutorial?

Yes. Click here to download the tutorial in a PDF format.

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E-Bill / E-Pay FAQ

1) What are e-Bills?

E-Bills are online statements that display the same information as the traditional paper billing statements. For example: charges for tuition, fees, room and board, credits, financial aid, and payments. E-Bills are available through the Aurora University Online Student Accounts Center which is accessible through WebAdvisor's "Make a Payment/View E-bill" menu option. Students login using their AU WebAdvisor/student email user name and password.

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2) What if I need a paper statement?

If you need a paper statement you may access your statement from the Online Student Accounts Center through the WebAdvisor menu and print this out. This statement is an official statement of Aurora University and contains the AU logo. If this is not acceptable, you may contact the Student Accounts Office to request a statement on an individual basis. Regular monthly statements will always be posted to your online account if you have a balance due.

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3) What if a home computer is not accessible, can I continue to receive paper statements?

Monthly statements will automatically be posted to your online student account. You will receive an email notification to your AU student email when a new statement has been issued. Paper copies will no longer be mailed. If you do not have a home computer, AU has computers available to all students. You may access your account and print out your statement as needed. You may also mail this to your parents or other third party as needed. You, as a student, may also request a paper copy of your statement from the Student Accounts Office on an individual basis at any time. It is the intention of Aurora University to make this process more convenient and accessible for you. We are also attempting to increase our efficiency as this helps to keep our costs down, which, in turn, helps us to keep your tuition costs down. Additionally, we frequently hear from students that they never receive their statements in the mail. Through this direct delivery sytsem, we can also eliminate this problem.

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4) As a student, how do I obtain access to the Online Student Accounts Center?

Students simply select WebAdvisor from the bottom of the AU home page (www.aurora.edu). Click the option "Make A Payment/View E-Bill." A new browser window will open and you will be prompted to login. Use your WebAdvisor/student email user name and password to login. If you are a new student, your user name and temporary password will be mailed to you from the Information Services department. You must first login to WebAdvisor and change your password. Once this is completed, logout. Now you may access the "Make A Payment/View E-Bill" link. If you have forgotten your user name and/or password or if you have having difficulty with your login, please contact Information Services at itshelp@aurora.edu for further assistance.

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5) As a parent, how do I obtain access to the Online Student Accounts Center?

As a parent, only your student can grant you access to the Online Student Accounts Center. We realize that frequently parents, spouses, or other individuals pay tuition balances or have need for the financial information associated to a student's account. The Online Student Accounts Center is set up to allow students to grant this access to anyone they choose as long as that person/organization has a valid email address. The student just needs to know that email address. When the student is granting this access to an Authorized User, they are also electronically signing a release of this information, which will satisfy the Federal Educational Rights to Privacy Act (FERPA). Once this access is granted, you, as a parent, spouse, or other interested party, will have access to the student's statements and will have the ability to make online payments to this account. You will receive an email with a temporary password and instructions on how to access this account. NO EMPLOYEE OF AURORA UNIVERSITY CAN GRANT YOU THIS ACCESS.

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6) How can I add an authorized user to my account?

If you, as a student, would like to grant someone else permission to view your Online Student Account, you would access WebAdvisor, select the "Make A Payment/View E-bill" link and log in using your AU WebAdvisor/student email user name and password. Once your account appears, select the "Authorized Users" tab at the upper right of the screen. Select the "Add Authorized User" button and fill in the email address of the person(s) you are authorizing. You will have the option of allowing this person to view your statements and/or allowing this person to view your payment history. Once you click the "Add User" button, you will be asked to electronically sign the release of information agreement by using the last four digits of your Aurora University student ID number. NOTE that this is NOT your Social Security Number. Upon entering this number and clicking the "I Agree" button, the person you have authorized will be sent an email which will give them a temporary password and instructions on accessing your account information.

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7) Why won't you give me information regarding my child's account? I pay the bill.

A federal law under the Federal Educational Rights to Privacy Act (FERPA) requires that students provide authorization to the release information to a third party - including parents and spouses. The Office of Admission and Financial Aid and the Student Accounts Office have one combined form that needs to be completed on an annual basis. This form, the Permission to Discuss with Third Party, is available in pdf format on this website. This form must specifically state with whom we have permission to communicate financial information regarding the student account in question. We understand that frequently parents, spouses, or others may be assisting a student by paying all or a portion of their tuition and may have a need for this financial information. Once this form is signed by the student and submitted to either the Office of Admission and Financial Aid or the Student Accounts Office, we will be able to discuss the account details with the person(s) listed.

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8) I made a payment online. When will this be reflected on my account?

Once you make a payment, your account is immediately updated. To view this update, you must log out of the Online Student Accounts Center and then log back in. You will also receive a payment confirmation email to your AU student email account and any other email you have entered into your profile. If your payment failed for any reason, you will also receive an email with that information. Please remember to enter dollar amounts without the $ sign and without commas. For example, a payment of $1,000.00 would be entered 1000.00.

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9) How can I schedule a payment for a future date?

Once you have accessed the Online Student Accounts Center, you would select the "Payments" tab. You must set up a saved payment method to schedule a future payment. Simply select either "Bank Account" or "Credit Card" from the drop down box. Enter the appropriate information and save this with a specific name. Then to schedule a payment, you select the "Make A Payment" tab at the top of the screen; you should see a box that shows your balance for the semester with the hot text "Pay" right after it. When you click on the text, follow the prompts to schedule your payment, including the date you want the payment processed.

If you have no balance due but would like to schedule a payment for future charges, simply select the "make a payment" hot text that appears under the box showing you have no balance due. Then follow the prompts to complete your scheduled payment. Select the payment method, appropriate term, amount, and the date you would like the transaction to be completed. Now when you look at the "Payments" screen, you will see your scheduled payment. You may edit or delete this scheduled payment at any point up to the day it is scheduled to be processed.

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10) How long will my statement be available online?

We can store up to 12 statements per student. For most students this will equate to one year's worth of information. For other students who may have frequent changes in their enrollment or financial aid awards which require more frequent billing cycles, it would be less than one year. We will also post a year-end statement for all current students showing them their annual account activity to assist in the calculation of any tax credit.

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11) How does the Monthly Payment Plan work?

The Monthly Payment Plan is available through the Online Student Accounts Center. This is accessed through the WebAdvisor for Students menu. Students may enroll in a 5-month payment plan that will cover their balance due for each semester. The 5-month payment plan for Fall Semester begins August 1 and ends December 1. The 5-month payment plan for Spring Semester begins January 1 and ends May 1. All payments are due by the 1st day of every month. Payment plans will be automatically adjusted for any additional charges or credits to the student's account. Students enrolled in the monthly payment will be exempt from late fees and service charges as long as 1) payments are made on or before the payment due date, 2) payments are made in the amount of that month's installment, and 3) payment plan is established prior to the semster due date as shown on the Payment Agreement Form. Other terms of enrollment are as follows: 

  • A $30 enrollment fee per semester is due at the time of enrollment. All students in good financial standing are eligible to participate in the Monthly Payment Plan for thier out-of-pocket expenses. STUDENTS MUST ENROLL THEMSELVES EACH SEMESTER THROUGH THEIR ONLINE STUDENT CENTER.
     
  • Payments that are more than 5 days late will incur a $25 late payment fee.
     
  • Failure to make two or more payments will result in the cancellation of the monthly payment plan.
     
  • Delinquent payments may result in the denial of future participation in the monthly payment option.
     
  • Payments may be scheduled for automatic ACH transfer or credit card charge on the due date for each installment.
     
  • Grades, transcripts, and future registrations will be withheld for non-payment of tuition and other charges in accordance with University policies.

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